Domiciliary Care worker
- Specific Duties and Responsibilities
- To assist service users with personal care needs, as detailed in their individual person-centred care plan, in an appropriate manner to help meet their desired outcomes.
- To ensure that all service users understand the care and treatment choices that are available to them.
- To assist service users with mobility problems and other physical disabilities, including incontinence, using aids and personal equipment i.e., hoists, assistive technology etc. in line with their individual person-centered care plans.
- To communicate effectively with service users, carers, and other professionals.
- To report any concerns to your line manager relating to significant changes in the service user’s health and support needs.
- To contribute to the service users, the review process, along with the line managers and all other involved parties, by using your knowledge of assisting the service users in meeting the desired outcomes.
- Safeguarding and Safety
- To understand the arrangements for ensuring that service users are safeguarded against the risk of abuse.
- Have ability to, in accordance with Unity Care Agency’s Policies:
- identify the potential for abuse,
- take appropriate preventive measures,
- respond to allegations of abuse.
- To report any untoward incidents or accidents to your line manager or the registered manager in accordance with Company policy and quality monitoring processes.
- To identify risk of infection or contamination and alert concerns to your line manager for further assessment.
- To assist with the general standards of hygiene and cleanliness in accordance with planned care and support.
- To ensure that as far as reasonably practicable where equipment is provided as part of the care and support plan it is safe and fit for purpose.
- To assist or administer the service user’s medication in line with Unity Care Agency’s Policy and Procedures.
- To undertake the appropriate level of training and regular updates to stay abreast of best practices with regard to medication.
- To adhere to actions identified in Risk Assessments, in accordance with both the relevant Unity Care Agency Policies and standard legislative Health and Safety requirements.
- To report any observed faults, defects, or damage to the premises, fixtures and fittings, or equipment to your line manager.
- Communication and Relationships
- To be aware of Unity Care Agency, including the structure and management of the organization.
- To know how, and where to access Unity Care Agency policies and procedures and relevant documentation.
- To know the arrangements in place for obtaining and acting in accordance with the consent of the service users.
- To be aware of local and national services and sources of support so that information can be provided to service users upon request.
- Attend staff meetings (a minimum of 4 per year), as required, for the dissemination of informants about the service, peer support, and exchange of ideas.
- Knowledge and Experience
- Flexibility and ability to work under pressure.
- The ability to prioritize a busy workload.
- A wide range of communication skills to enable effective communication between service users, colleagues, and other agencies.
- Staff with NVQ/QCF Level 2 qualifications together with relevant appropriate employed care experience will be paid at a higher rate.
- Policy and Service Development
- To ensure Unity Care Agency Complaints Policy and Procedures are followed when dealing with any concerns or complaints raised by service users or their care workers.
- To keep legible, accurate, and detailed records in line with Unity Care Agency policy and regulatory requirements.
- To understand and comply with both Unity Care Agency and legislative requirements regarding confidentiality and data protection.
- Suitability of Staffing
- To inform your line manager if you experience difficulty getting to your scheduled visit at the agreed time.
- To attend supervision, training, annual appraisals and staff meetings (a minimum of 4 per year) with the line manager or registered manager and use this to inform your Personal Development plan.
- To maintain awareness of the best practice.
- Details of Skills Required
- Level 2 health and social care.
- At least one year of care experience.
- Good communication skills both verbal and written, reliability, and punctuality.